How to Order

How to Order from Us:

On-line orders:

  • The first time you place an order, please create an account with us.
  • After your account is created, please log in.
  • Search and find your items. You will easily find your items browsing by product, manufacturer, description, or item number.

When you place an order with us, you are agreeing to our terms and conditions. 

Telephone orders- (516) 747-5004:

  • Please have your credit card handy - We accept AMEX, MC, DISCOVER, VISA
  • Our helpful Customer Service Agents will assist you.
  • Free shipping is not available on telephone orders

 

Instrument Orders:

  • We provide free shipping on instrument orders. If you return the instrument, you are responsible for all shipping charges – both ways.
  • The manufacturer provides a warranty for one year, ensuring you 100% satisfaction. Weinermusic must provide all work on the instrument, or the warranty will be voided.
  • There is a $5.00 restocking fee per instrument, including recorders, and $20.00 for instruments valued over $3,000.00.
  • Overseas instrument orders payment method: wire transfer, PayPal, Venmo, Zelle, Amazon Pay, Google Pay, and Apple Pay all accepted!

111% Low Price Guarantee

  • We carry a 111% Low Price Guarantee, which applies to IN STOCK items.

  

Shipping

Free Shipping Policy

  • Free Ground Shipping on all shopping cart orders over $25 (after all sales/specials/discounts are applied)
  • Offer valid within the 48 lower US States.
  • Offer subject to change without notice.
  • We reserve the right to choose your shipping method.
  • All in-stock items are shipped within two business days.
  • We do not ship to hotels or cruise ships.
  • Priority mail is available by phone only.
  • Exceptions to free shipping:
    • Orders below $25.00 after items are returned
    • Outside continental U.S.A. orders
    • Items placed under purchase orders (not prepaid)
    • Large or heavy items like instruments, cases, or stands, may have an additional shipping charge

 

Orders outside the Continental U.S.A.  (We are Specialists!)

  • Please contact us for shipping charges to APO, FPO, Alaska, Hawaii, Puerto Rico, and other US territories. Accurate shipping charges are currently not available on our website for international orders. We will notify you of exact shipping cost before mailing.
  • International orders may take an additional 1 to 5 days handling time.
  • All international orders ship express, with signature required.
  • Packages may be subject to customs delays.
  • Customs duties are responsibility of the receiver.
  • There is an additional $20 fee when all mouthpieces are returned.
  • Large Cases (Tenor Sax, Bass Clarinet, or larger) will be shipped internationally via DHL.
  • Orders to Mexico are not insured.
  • We can ship to Brazil via DHL. Please contact us for a shipping quote.

  

Payment

Credit Card Payments:

  • Orders paid with credit cards are charged when your order is shipped.  
  • Orders paid with PayPal may be charged immediately, even if items are backordered.  Cancelled orders are subject to a 3% service charge.

Purchase Orders:

We accept written or telephone (516) 747-5004 Purchase Orders from Public and Private Schools, Colleges and Military Organizations. Please put us on your school bid list. Minimum order is $50.00. Applicable shipping will be charged. Net 30 Terms.

 

 

Promotional Codes:

  • We send out promotional codes regularly. Codes are used as follows:
  • Place at least one item in your shopping cart.
  • Enter the code in the box, on the Shopping Cart page and press ADD
  • Only one code will work per order.
  • Some products are not eligible for promotion codes. 

 

Returns and Trials:

Weinermusic is dedicated to providing the highest quality instruments, supplies, and accessories at the best price.

We recognize that, at times, you may return merchandise to us. The following policies have been developed to assist in that process.

Our goal is to balance safety, convenience, and efficiency. Please see below for specific policies to cover returns.

We have two return policies – one for general returns and one for trials.  The Return policy is presented first, followed by the policy for Trials.

 

30 DAY RETURN POLICY  -  NO AUTHORIZATION REQUIRED!

Returns of damaged goods or shipping of the wrong product (sorry, it happens sometimes) should be made within 24 hours of delivery.

Process to return items:

  • Please use a second box to return any item. Include the original manufacturer's packaging.
  • Write the order number on the outside of the box.
  • Include the original invoice # to receive a refund. Please note on the packing slip which items are being returned.
  • Insure returned package.
  • Return shipping charges are the responsibility of the customer.
  • Please allow 2 weeks for returned merchandise to be processed and credited.

Fees for returns:

  • Return fees and restocking fees are $5.00 for items less than $7.00 (so it really doesn't make sense to return these) or 7% of the price of the items returned for items greater than $7.00.  The return fee will not exceed $40.00 per item. The schedule below might be easier to follow:

 

      Price

Fee

$7.00 or less

$5.00

$7.01 - $570           

7%

$570 and up       

$40.00

 

  • If you return items and your order remaining items fall below $48.00 you will be responsible for initial shipping.

We want this to be simple, but we do have our limits. Please be aware of the following:

  • We cannot accept C.O.D shipments.
  • We cannot accept returns or provide refunds on open boxes of reeds, double reeds, CDs, books or music, sheet music, videos, MM1, disposable cleaning supplies.
  • Damaged Bari, Fibracell and Legere reeds must be returned directly to the manufacturer.  These are their rules, not ours!  

    ANY RETURNS OF OPEN LEGERE REEDS TO WEINERMUSIC WILL BE SUBJECT TO A 50% RESTOCKING FEE.

  • We do not perform "exchanges". We handle these as returns and then please place a new order.

 

Any questions? Email custservice@weinermusic.com

 

Mouthpiece and Barrel Trials

It's tough to select certain products without trying them first.

In-store trials are preferred. To ensure your safety and our availability, please call ahead for an appointment.

We are happy to ship items for trial for items in stock.  We allow up to a maximum of 6 items at a time for trials. Place your trial order in your cart along with your order.  In order for us to ship a trial product, it is necessary to charge you full price for any mouthpiece or barrel during the trial period.

In the event you chose to return your mouthpiece or barrel, we will refund the purchase price subject to the following adjustments:

  • Trials periods are 30 days, commencing on the invoice date.
  • We allow only one trial at a time. You may commence another trial 35 days after your current trial, provided any returns from your return are in house.

Refunds on trial products you chose to return are subject to the following charges:

  • Our trial products are sanitized to Covid-19 standards, utilizing ULVA equipment.  Sanitization: $7.00 per returned item
  • Trial fee: $5.00  (We will waive this fee if you purchase one of the trial items)
  • Shipping: Never refundable. Free shipping promotions will not apply to trials

We want this to work, but our ability to accept your return is up to you!

We cannot accept returns that are damaged.  We will inspect the item, to ensure it does not have any of the following problems:

  • It has teeth marks: you bite it, you buy it.  Please don't return it.
  • Ligature scratches – you wouldn't want a pre-scratched mouthpiece, would you?
  • Other surface damages – dents, dings, things like that
  • The mouthpiece is not in the original packaging.

There are easy ways to prevent the problems listed above.  Trial mouthpieces must be equipped with a mouthpiece cushion or masking tape on the beak and around the body and logo of the mouthpiece. We suggest using material ligatures such as BG or Rovner.  Please do not use transparent tape – trust us on this!

International trials will include an additional charge for any duty or shipping we incur.